Sending Logs to Support

CC: Administration > Support Tools

If you contact Lantronix Technical Support about an issue with the Control Center, the technical support staff may ask you to send log files. The Send Logs section on the Support Tools page provides a convenient way to do this.

If your Control Center is configured to send mail, you can use the Send Logs button. Otherwise, you can use the Download Logs button to download the logs to your desktop and then use your preferred mail client to send them to support@lantronix.com.

Send via Email

Send Logs To: Typically, support@lantronix.com

Maximum Attachment Size: If the resulting file is too large for your mail system, you can specify a max size per attachment. The log files will be split into multiple files/emails.

Verbose: Select this option for more log detail or if instructed by Lantronix Support.

Once you have entered a valid email address and chosen your options, click Send Logs.